Terms and Conditions
Article 1. - Owner's Declarations
The Owner declares that they are the owner of the Property and have full enjoyment of it, and have all necessary declarations and authorizations for its seasonal rental. They also declare that the said seasonal rental is compatible with the property’s co-ownership regulations and applicable laws.
The Owner expressly authorizes Conciergerie Saint Martin to publish advertisements for the purpose of renting the Property on the Internet, notably on specialized platforms, to take photographs of the property, and to publish them online for this same purpose.
The Owner authorizes Conciergerie Saint Martin to make the Property available to selected tenants for the rental period and to enter the Property within the rights of the tenants and for the sole purpose of performing this contract.
Article 2. - Conciergerie Saint Martin’s Obligations
Conciergerie Saint Martin agrees to provide the following services.
It will advise the Owner on improvements and modifications that would enhance the attractiveness of the rented accommodation.
It will search for tenants on behalf of the Owner who are likely to rent the Property for short durations, possibly through advertisements published on the internet in the Owner's name, and will select them.
It will handle the check-in process for successive tenants, provide keys, and ensure their return.
It will ensure, either directly or through third-party service providers that it hires (the cost of which will be billed to the Owner), minor repairs and management of any incidents during the rental period, and at the end of each rental period, it will manage cleaning, consumables, laundry, and property maintenance.
Conciergerie Saint Martin will not collect any rent on behalf of the Owner.
Conciergerie Saint Martin is not required to verify the regularity of the Owner’s rights to the Property or to check the necessary authorizations and declarations for the seasonal rental, nor the compliance of the rental with applicable regulations and co-ownership rules.
Article 3. - Owner’s Obligations
The Owner must immediately inform Conciergerie Saint Martin of any event that could affect the rental of the apartment (including changes in the access code, key, or means of access).
The Owner must communicate the availability dates of the Property for rental to Conciergerie Saint Martin at the time of signing this contract and annually before its tacit renewal date. The total annual duration of availability for rental must exceed sixty days.
These availability dates cannot be modified thereafter, unless agreed upon by Conciergerie Saint Martin. In the case of cancellation of a rental period within fourteen to eight days before its start, the Owner will owe Conciergerie Saint Martin a fee of 50% of the commission that would have been earned. If the cancellation occurs less than eight days before the rental start, the Owner will owe Conciergerie Saint Martin a fee corresponding to the full commission.
These penalties are in addition to any amounts owed by the Owner to third parties such as listing platforms due to the cancellation.
The Owner agrees to comply with the applicable laws for seasonal rental of their Property.
They agree to maintain the Property in excellent general condition in compliance with safety standards, with no missing or defective elements (lightbulbs, plumbing, electrical appliances, etc.).
The accommodation must be equipped with a vacuum cleaner, brooms, and cleaning tools.
The Owner will send the completed form providing all access details and relevant arrival information for the tenant.
A photographic inventory of all furniture and items will be made before the first rental. This will allow Conciergerie Saint Martin to perform a visual check at the end of each stay. Any discrepancies found may result in an additional charge to the departing tenant, subject to the Owner's agreement.
To operate the property, the Owner will provide Conciergerie Saint Martin with three complete sets of keys to the rental property.
Article 4. - Compensation of Conciergerie Saint Martin
In return for its services, the Owner will owe a commission of 30% VAT included on the net amount (after deduction of the commission received by the listing platform) received by Conciergerie Saint Martin for the rental of the Property.
This commission will be invoiced by Conciergerie Saint Martin on the last day of each month, payable immediately.
In case of late payment, the amount due will automatically be increased by three times the legal interest rate after the expiration of eight days following the invoice date.
The intervention of external service providers will result in an invoice to the Owner or a reimbursement by Conciergerie Saint Martin in case of advance payment of these fees.
Any service not included in the commission (e.g., start-up cleaning, intermediate cleaning at the Owner’s or tenant's request, on-site visits to greet third parties, or any other concierge services) will be billed based on an hourly rate of 28 Euros excluding VAT per person, with the Owner’s prior approval.
Article 5. - Duration of the Contract
This contract is concluded for a period of one year starting from the date of signature and is renewable by tacit agreement.
Either party wishing not to renew the contract must notify the other party at least three months before its expiration by registered letter or email with acknowledgment of receipt. If not, the contract will be considered renewed for an additional year.
Article 6. - Termination Clause
In case of violation by one party of any obligation arising from this contract, it is expressly agreed that, eight days after a simple notice sent by registered letter or email with acknowledgment of receipt, which remains without effect and mentions the intention to terminate the contract, the non-defaulting party has the right to terminate the contract automatically at the fault and expense of the other party, without prejudice to any damages they may claim.
Failure to pay the commission stipulated in Article 5 within eight days of the invoice date constitutes a serious breach justifying termination of this contract.
In case of termination of this contract, each party agrees, upon first request, to return all documents, files, and materials communicated and made available during the execution of the contract.
Each party is authorized to retain a copy of the documents if professional regulations allow such retention.
Article 7. - Right of Continuation
If, within one year after the termination or expiration of this contract, the Owner rents the Property to a tenant with whom they were introduced by Conciergerie Saint Martin, the commission stipulated in Article 5 will be due monthly and payable under the same conditions as outlined in that article for up to one year after the end or expiration of this contract.
Article 8. - Non-solicitation
The Owner agrees not to solicit, hire, or have any employee, collaborator, or service provider of Conciergerie Saint Martin work directly or indirectly during the execution of this contract and for two years following its completion. In case of non-compliance with this prohibition, the Owner will pay Conciergerie Saint Martin a penalty of 20,000 euros.
Article 9. - Liability
Conciergerie Saint Martin cannot be held liable for damages caused by any third party involved with the rented Property, even if the third party was hired by Conciergerie Saint Martin.
Conciergerie Saint Martin is not responsible for damages caused by tenants or for issues arising from the negligence of listing platforms. In particular, it is not responsible for tenant defaults and does not guarantee tenant solvency.
Conciergerie Saint Martin is only liable for damages resulting from its own breaches, up to a limit of 30% of the commissions actually received under this contract. In no case will Conciergerie Saint Martin be liable for immaterial or indirect damages, such as reputational damage or loss of profit.
The Owner guarantees Conciergerie Saint Martin against any judgment that may be rendered against it concerning the Property, especially in case of a dispute over ownership by a third party or irregularities in the rental.
Conciergerie Saint Martin declares that it has subscribed to a liability insurance contract with the company Hiscox under number HSXIN320037155A, covering its professional liability and employer’s civil liability.
The Owner declares having subscribed to home insurance.
Article 10. - Right of Withdrawal
INFORMATION REGARDING THE EXERCISE OF THE RIGHT OF WITHDRAWAL
Right of Withdrawal
You have the right to withdraw from this contract without providing any reason within fourteen days.
The withdrawal period expires fourteen days after the conclusion of the contract.
To exercise the right of withdrawal, you must notify us [Mr. Christophe Lejeune, Conciergerie Saint Martin, 7 rue René Boulanger 75010 Paris, 06.05.83.01.52, [email protected]
] of your decision to withdraw from this contract by means of an unequivocal declaration (for example, a letter sent by post or email). You may use the model withdrawal form provided in the annex to this contract, but it is not mandatory.
To ensure the withdrawal period is respected, simply send your communication concerning the withdrawal before the expiration of the withdrawal period.
Effects of Withdrawal
In case of withdrawal, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer) without undue delay and, in any case, within fourteen days from the day we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same payment method you used for the original transaction unless you expressly agree to a different method. In any case, this reimbursement will be at no cost to you.
If you requested the provision of services during the withdrawal period, you will owe us a proportional amount corresponding to what has been provided up to the time you informed us of your withdrawal from this contract, in relation to the total services provided under the contract.
The withdrawal form is included in the annex to this contract.
Article 11. - Complaints
Under Article L. 612-1 of the Consumer Code: "Every consumer has the right to use a consumer mediator free of charge to amicably resolve any dispute with a professional."
Disputes falling under Article L. 612-1 of the Consumer Code are those defined in Article L. 611-1, specifically disputes related to the performance of a sales or service contract between a consumer and a professional. This text covers both domestic and cross-border disputes.
In case of complaint, you can contact Mr. Christophe Lejeune, Conciergerie Saint Martin, 7 rue René Boulanger 75010 Paris, 06.05.83.01.52, [email protected]
by post or email.
You can contact the after-sales service at the same addresses.
Within one year following your request, under Article R. 616-1 of the Consumer Code, you can have your request examined by a mediator whose contact details are provided below, knowing that a dispute will only be examined by one mediator, except in exceptional cases:
CM2C - 49 Rue de Ponthieu - 75008 Paris
01 89 47 00 14
[email protected]
https://www.cm2c.net/contact.php
Article 12. - Intellectual Property Rights
The trademark Conciergerie Saint Martin is and remains the exclusive property of Mr. Christophe Lejeune. Any total or partial reproduction, modification, or use of these marks, illustrations, images, and logos, for any reason and on any medium, without the prior express consent of Mr. Lejeune, is strictly prohibited. The same applies to any combination or conjunction with any other brand, symbol, logo, or any other distinctive sign intended to form a composite logo. This also applies to any copyright, design, model, and patent owned by Mr. Lejeune.
Article 13. - Data Confidentiality
The personal information provided is recorded in a computerized file by Mr. Christophe Lejeune.
We will only process or use your data as necessary to contact you, handle your requests, create and manage your user profile, provide you with access to our online services, or conduct statistical studies.
We implement all means necessary to ensure the confidentiality and security of your personal data to prevent damage, deletion, or access by unauthorized third parties.
Access to your personal data is strictly limited to our staff and, where applicable, our subcontractors, who are bound by confidentiality obligations and can only use your data in accordance with our contractual provisions and applicable law.
Except as stated above, we commit not to sell, rent, transfer, or grant third parties access to your data without your prior consent, unless required by legitimate reasons (legal obligation, fraud or abuse prevention, exercise of defense rights, etc.).
These data are also kept for security purposes to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer you, for the duration strictly necessary for the purposes for which they were collected.
You have an individual right to access, rectify, port, oppose, and delete these data or limit processing, under the conditions provided by Law No. 78-17 of January 6, 1978 relating to data processing, files, and freedoms and the European Regulation of April 27, 2016. You should address any written request to Mr. Christophe Lejeune, Conciergerie Saint Martin, 7 rue René Boulanger 75010 Paris ([email protected]
).
If you no longer wish to receive our news and solicitations (by phone, SMS, mail, or email), you can request this at any time by specifying it to Mr. Christophe Lejeune, Conciergerie Saint Martin, 7 rue René Boulanger 75010 Paris ([email protected]
).
Finally, you have the option to file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).
In addition to the above, in accordance with legal provisions, you are informed that you can, if you wish, register on the "Bloctel" telemarketing opt-out list (https://conso.bloctel.fr
).
Article 14. - Confidentiality
The Parties agree to keep confidential all commercial, financial, and personal information disclosed to them during the execution of this contract.
They agree not to engage in any public defamation.
Article 15. - Applicable Law
This contract will be governed by French law.
Article 16. - Jurisdiction
In the event of a dispute, French courts will have exclusive jurisdiction.
Any dispute arising from the formation, interpretation, or execution of this contract will be exclusively under the jurisdiction of the Paris District Court, notwithstanding the plurality of defendants or third-party claims.
The Owner declares that they are the owner of the Property and have full enjoyment of it, and have all necessary declarations and authorizations for its seasonal rental. They also declare that the said seasonal rental is compatible with the property’s co-ownership regulations and applicable laws.
The Owner expressly authorizes Conciergerie Saint Martin to publish advertisements for the purpose of renting the Property on the Internet, notably on specialized platforms, to take photographs of the property, and to publish them online for this same purpose.
The Owner authorizes Conciergerie Saint Martin to make the Property available to selected tenants for the rental period and to enter the Property within the rights of the tenants and for the sole purpose of performing this contract.
Article 2. - Conciergerie Saint Martin’s Obligations
Conciergerie Saint Martin agrees to provide the following services.
It will advise the Owner on improvements and modifications that would enhance the attractiveness of the rented accommodation.
It will search for tenants on behalf of the Owner who are likely to rent the Property for short durations, possibly through advertisements published on the internet in the Owner's name, and will select them.
It will handle the check-in process for successive tenants, provide keys, and ensure their return.
It will ensure, either directly or through third-party service providers that it hires (the cost of which will be billed to the Owner), minor repairs and management of any incidents during the rental period, and at the end of each rental period, it will manage cleaning, consumables, laundry, and property maintenance.
Conciergerie Saint Martin will not collect any rent on behalf of the Owner.
Conciergerie Saint Martin is not required to verify the regularity of the Owner’s rights to the Property or to check the necessary authorizations and declarations for the seasonal rental, nor the compliance of the rental with applicable regulations and co-ownership rules.
Article 3. - Owner’s Obligations
The Owner must immediately inform Conciergerie Saint Martin of any event that could affect the rental of the apartment (including changes in the access code, key, or means of access).
The Owner must communicate the availability dates of the Property for rental to Conciergerie Saint Martin at the time of signing this contract and annually before its tacit renewal date. The total annual duration of availability for rental must exceed sixty days.
These availability dates cannot be modified thereafter, unless agreed upon by Conciergerie Saint Martin. In the case of cancellation of a rental period within fourteen to eight days before its start, the Owner will owe Conciergerie Saint Martin a fee of 50% of the commission that would have been earned. If the cancellation occurs less than eight days before the rental start, the Owner will owe Conciergerie Saint Martin a fee corresponding to the full commission.
These penalties are in addition to any amounts owed by the Owner to third parties such as listing platforms due to the cancellation.
The Owner agrees to comply with the applicable laws for seasonal rental of their Property.
They agree to maintain the Property in excellent general condition in compliance with safety standards, with no missing or defective elements (lightbulbs, plumbing, electrical appliances, etc.).
The accommodation must be equipped with a vacuum cleaner, brooms, and cleaning tools.
The Owner will send the completed form providing all access details and relevant arrival information for the tenant.
A photographic inventory of all furniture and items will be made before the first rental. This will allow Conciergerie Saint Martin to perform a visual check at the end of each stay. Any discrepancies found may result in an additional charge to the departing tenant, subject to the Owner's agreement.
To operate the property, the Owner will provide Conciergerie Saint Martin with three complete sets of keys to the rental property.
Article 4. - Compensation of Conciergerie Saint Martin
In return for its services, the Owner will owe a commission of 30% VAT included on the net amount (after deduction of the commission received by the listing platform) received by Conciergerie Saint Martin for the rental of the Property.
This commission will be invoiced by Conciergerie Saint Martin on the last day of each month, payable immediately.
In case of late payment, the amount due will automatically be increased by three times the legal interest rate after the expiration of eight days following the invoice date.
The intervention of external service providers will result in an invoice to the Owner or a reimbursement by Conciergerie Saint Martin in case of advance payment of these fees.
Any service not included in the commission (e.g., start-up cleaning, intermediate cleaning at the Owner’s or tenant's request, on-site visits to greet third parties, or any other concierge services) will be billed based on an hourly rate of 28 Euros excluding VAT per person, with the Owner’s prior approval.
Article 5. - Duration of the Contract
This contract is concluded for a period of one year starting from the date of signature and is renewable by tacit agreement.
Either party wishing not to renew the contract must notify the other party at least three months before its expiration by registered letter or email with acknowledgment of receipt. If not, the contract will be considered renewed for an additional year.
Article 6. - Termination Clause
In case of violation by one party of any obligation arising from this contract, it is expressly agreed that, eight days after a simple notice sent by registered letter or email with acknowledgment of receipt, which remains without effect and mentions the intention to terminate the contract, the non-defaulting party has the right to terminate the contract automatically at the fault and expense of the other party, without prejudice to any damages they may claim.
Failure to pay the commission stipulated in Article 5 within eight days of the invoice date constitutes a serious breach justifying termination of this contract.
In case of termination of this contract, each party agrees, upon first request, to return all documents, files, and materials communicated and made available during the execution of the contract.
Each party is authorized to retain a copy of the documents if professional regulations allow such retention.
Article 7. - Right of Continuation
If, within one year after the termination or expiration of this contract, the Owner rents the Property to a tenant with whom they were introduced by Conciergerie Saint Martin, the commission stipulated in Article 5 will be due monthly and payable under the same conditions as outlined in that article for up to one year after the end or expiration of this contract.
Article 8. - Non-solicitation
The Owner agrees not to solicit, hire, or have any employee, collaborator, or service provider of Conciergerie Saint Martin work directly or indirectly during the execution of this contract and for two years following its completion. In case of non-compliance with this prohibition, the Owner will pay Conciergerie Saint Martin a penalty of 20,000 euros.
Article 9. - Liability
Conciergerie Saint Martin cannot be held liable for damages caused by any third party involved with the rented Property, even if the third party was hired by Conciergerie Saint Martin.
Conciergerie Saint Martin is not responsible for damages caused by tenants or for issues arising from the negligence of listing platforms. In particular, it is not responsible for tenant defaults and does not guarantee tenant solvency.
Conciergerie Saint Martin is only liable for damages resulting from its own breaches, up to a limit of 30% of the commissions actually received under this contract. In no case will Conciergerie Saint Martin be liable for immaterial or indirect damages, such as reputational damage or loss of profit.
The Owner guarantees Conciergerie Saint Martin against any judgment that may be rendered against it concerning the Property, especially in case of a dispute over ownership by a third party or irregularities in the rental.
Conciergerie Saint Martin declares that it has subscribed to a liability insurance contract with the company Hiscox under number HSXIN320037155A, covering its professional liability and employer’s civil liability.
The Owner declares having subscribed to home insurance.
Article 10. - Right of Withdrawal
INFORMATION REGARDING THE EXERCISE OF THE RIGHT OF WITHDRAWAL
Right of Withdrawal
You have the right to withdraw from this contract without providing any reason within fourteen days.
The withdrawal period expires fourteen days after the conclusion of the contract.
To exercise the right of withdrawal, you must notify us [Mr. Christophe Lejeune, Conciergerie Saint Martin, 7 rue René Boulanger 75010 Paris, 06.05.83.01.52, [email protected]
] of your decision to withdraw from this contract by means of an unequivocal declaration (for example, a letter sent by post or email). You may use the model withdrawal form provided in the annex to this contract, but it is not mandatory.
To ensure the withdrawal period is respected, simply send your communication concerning the withdrawal before the expiration of the withdrawal period.
Effects of Withdrawal
In case of withdrawal, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer) without undue delay and, in any case, within fourteen days from the day we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same payment method you used for the original transaction unless you expressly agree to a different method. In any case, this reimbursement will be at no cost to you.
If you requested the provision of services during the withdrawal period, you will owe us a proportional amount corresponding to what has been provided up to the time you informed us of your withdrawal from this contract, in relation to the total services provided under the contract.
The withdrawal form is included in the annex to this contract.
Article 11. - Complaints
Under Article L. 612-1 of the Consumer Code: "Every consumer has the right to use a consumer mediator free of charge to amicably resolve any dispute with a professional."
Disputes falling under Article L. 612-1 of the Consumer Code are those defined in Article L. 611-1, specifically disputes related to the performance of a sales or service contract between a consumer and a professional. This text covers both domestic and cross-border disputes.
In case of complaint, you can contact Mr. Christophe Lejeune, Conciergerie Saint Martin, 7 rue René Boulanger 75010 Paris, 06.05.83.01.52, [email protected]
by post or email.
You can contact the after-sales service at the same addresses.
Within one year following your request, under Article R. 616-1 of the Consumer Code, you can have your request examined by a mediator whose contact details are provided below, knowing that a dispute will only be examined by one mediator, except in exceptional cases:
CM2C - 49 Rue de Ponthieu - 75008 Paris
01 89 47 00 14
[email protected]
https://www.cm2c.net/contact.php
Article 12. - Intellectual Property Rights
The trademark Conciergerie Saint Martin is and remains the exclusive property of Mr. Christophe Lejeune. Any total or partial reproduction, modification, or use of these marks, illustrations, images, and logos, for any reason and on any medium, without the prior express consent of Mr. Lejeune, is strictly prohibited. The same applies to any combination or conjunction with any other brand, symbol, logo, or any other distinctive sign intended to form a composite logo. This also applies to any copyright, design, model, and patent owned by Mr. Lejeune.
Article 13. - Data Confidentiality
The personal information provided is recorded in a computerized file by Mr. Christophe Lejeune.
We will only process or use your data as necessary to contact you, handle your requests, create and manage your user profile, provide you with access to our online services, or conduct statistical studies.
We implement all means necessary to ensure the confidentiality and security of your personal data to prevent damage, deletion, or access by unauthorized third parties.
Access to your personal data is strictly limited to our staff and, where applicable, our subcontractors, who are bound by confidentiality obligations and can only use your data in accordance with our contractual provisions and applicable law.
Except as stated above, we commit not to sell, rent, transfer, or grant third parties access to your data without your prior consent, unless required by legitimate reasons (legal obligation, fraud or abuse prevention, exercise of defense rights, etc.).
These data are also kept for security purposes to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer you, for the duration strictly necessary for the purposes for which they were collected.
You have an individual right to access, rectify, port, oppose, and delete these data or limit processing, under the conditions provided by Law No. 78-17 of January 6, 1978 relating to data processing, files, and freedoms and the European Regulation of April 27, 2016. You should address any written request to Mr. Christophe Lejeune, Conciergerie Saint Martin, 7 rue René Boulanger 75010 Paris ([email protected]
).
If you no longer wish to receive our news and solicitations (by phone, SMS, mail, or email), you can request this at any time by specifying it to Mr. Christophe Lejeune, Conciergerie Saint Martin, 7 rue René Boulanger 75010 Paris ([email protected]
).
Finally, you have the option to file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).
In addition to the above, in accordance with legal provisions, you are informed that you can, if you wish, register on the "Bloctel" telemarketing opt-out list (https://conso.bloctel.fr
).
Article 14. - Confidentiality
The Parties agree to keep confidential all commercial, financial, and personal information disclosed to them during the execution of this contract.
They agree not to engage in any public defamation.
Article 15. - Applicable Law
This contract will be governed by French law.
Article 16. - Jurisdiction
In the event of a dispute, French courts will have exclusive jurisdiction.
Any dispute arising from the formation, interpretation, or execution of this contract will be exclusively under the jurisdiction of the Paris District Court, notwithstanding the plurality of defendants or third-party claims.